Marketing, Communications, & Business Letter Templates
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BrandPlease Web & SEO Consulting's: Marketing, Communications & Business Letter Template Library. Managing the types of communications, interactions, and relationships involved in managing your brand online can get overwhelming. The goal of this Business Letter Template Library to help offer up some best practice guidelines and supporting templates to use at a starting point, give ideas (already validated by others) to use as a foundation, and help create a - scale-able - customer service and general brand communications framework.
Media Communication and Promotions
Media & Communication:
Post Media Event Follow Up Post Media Event Follow Up: The Interview Checklist: You’re done with the interview and exhale a sigh of relief. It went well and now you can relax, right? We’ll you can relax for a few minutes and then there are steps that you’ll want to take as part of your post media event follow up. These steps will ensure your brand professional image is secured and conveyed. This handy checklist will … [Read More...] about Post Media Event Follow Up and Tips
Preparing for a Media Event Preparing for an Interview, Podcast, TV, etc. Congratulations! If you’ve been contacted by a media representative for an interview it means that your press and publicity (and media outreach) efforts have been successful. You are showing success in preparing for a media event, and this is great for your brand. Now is the time to capitalize on that success. A great interview will help you not … [Read More...] about Preparing for a Media Event, Podcast , or Interview
The Basics and Essentials of Your First Media Kit A media kit is a page on your website where you include all the information that a media representative may want to know about your brand and company. They use it to research information for their story and press release coverage. They also use the information and resources in your first media kit to help them decide if they’re going to cover your press release. So, the … [Read More...] about First Media Kit
Press Release Distribution Checklist: You’ve put together the perfect PR content for your brand and you’re ready to make it public. Getting it into the right hands is the next step. It’s all about engaging your audience. Because you’re probably going to want to leverage several channels, it’s helpful to have a press release distribution checklist. This handy tool will help ensure you get your announcement into the right … [Read More...] about Manage the Media, how to manage Press Releases
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Outsourcing & Freelancer Communications
Evaluation Templates & Applicant Feedback: Making a choice, final decision, and picking a freelancer to work on your brand's project, was what this whole series has been about - But- we want to also emphasize the importance of formally evaluating and providing feedback … [Read More...] about Choosing your Freelancer: Evaluation Templates & Feedback
The first major outsourcing step is complete and you have identified someone to bring on to your team, it's time to review project specification templates, documentation, & communication. Many people run into confusion when it comes to defining the project, documenting, … [Read More...] about Outsourcing: Project Specification Templates
Freelancer Interview Questions It's time for a decision and it is key to ask the correct questions. Lay to rest any open items or concerns, it time to prepare freelancer interview questions: When it come to outsourcing work for your brand there are 3 major steps we … [Read More...] about Freelancer Interview Questions: Make sure there is a “Fit”
Project Description Outsource Templates & Scripts After Last weeks post, touching on outsourcing, quite a few people emailed questions and explained some of the frustrations they had - particularly with those looking to source their first project. It can never be … [Read More...] about Outsource Templates 1. “The Job”
Outsourcing is something any small business or entrepreneur will have to consider, so let's look at the best place to outsource graphic design. Sometimes we all need to look for some specialized design skills, outside our inner circle, because it's extremely important to … [Read More...] about Outsourcing: Agency, Hire, or Freelance: What’s the best place to outsource graphic design
Customer Service & Best Practices
Refund Policy for Services Template Your refund policy for services & products will vary depending on your business model. For example, a service provider generally includes their refund policy in their work for hire agreement. However, if you sell digital products, membership sites, or if you’re an affiliate marketer then it’s good to have a policy that you can publish on your website. The following are simple … [Read More...] about Retail, Digital, & Subscription Refund Policy for Services or Products
Follow Up Customer Survey Email Process, using Customer Feedback Email Templates Here are quick customer feedback email templates for your review, we begin with a short email version and the full survey/ customer feedback email templatescan be found a bit further down.e Customer Survey Email Dear NAME, How did we do? You recently opened a customer service ticket (MAYBE INSERT TICKET NUMBER OR THE ISSUE BEING ADDRESSED). … [Read More...] about Customer Feedback Email Templates: Satisfaction Survey Email Overview
Customer Service Letter Examples: Email Template & Resources What's Needed To Help Establish and Effectively Manage You Customer Service Engagements. Templates addressing common customer service situations, issues, and potential responses. We Received Your Message Dear NAME, Thank you for contacting (NAME OF COMPANY). Your message is important to us. This is a quick note to let you know that we’ve … [Read More...] about Customer Service Letter Examples Library
Having an up to date resource page FAQ is important, an up to date participant care FAQ can help reduce customer service requests (calls/emails) and enables your customers to find instant answers. Where is my product? I didn't get my [access details, download link, etc.] First, please make sure that you have submitted your e-mail address correctly for delivery purposes. Second, please check your email … [Read More...] about Customer Service & FAQ Template
This template is a great framework for your Brand's customer service team. Simply choose which of the customer service best practices apply to your business. Respond in a Timely Manner Respond to all tickets/emails/phone calls within TIME-FRAME, (for example, 24-hours), this is the first rule of customer service best practices . Be clear when communicating with customers that this is the time-frame and expectation. If, … [Read More...] about Customer Service Best Practices: Overview, Key-Points & Tips
Customer Service Best Practices, Guides, and Supporting Templates: New Templates, weekly, starting next Monday.
We will be releasing a significant amount of templates, guides, and overviews related to customer service. We are even working on a book covering many of these topics (but will take a little time to publish). In the mean time, sign up and make sure you get copies of all the templates as they are released, to our readers.
Writing, Articles, & Blogging
Article & Content:
Keep campaigns organized and on-track: participant article marketing engagement checklist Participant Article Marketing Engagement Checklist: Overview What Is Article Marketing... Related Articles & Resources: Twitter Tips for Participant Engagement Outsourcing: Agency, Hire, or Freelance: Administrators are you using Social Media Domain Name and Brand Consulting Getting Your Next Idea Always Keeping a … [Read More...] about Participant Article Marketing Engagement Checklist
This article marketing and engagement resources cheat sheet has been pulled together, based on years of SEO experience, and synthesized down to make it user friendly for those newer to article marketing, branding, development, or SEO. A great way to get started with solid resources, savings months or years or research, trial, and error. This guide will save you time and give you a head start. The resources found within … [Read More...] about Article Marketing and Engagement Resources
It is no easy task getting the message, topic, goal, and terminology ready - but that is all just prep work for finalizing your press release format. Once we have the basics covered, we have completed our brainstorming (here if you missed) it's time to structure our press release. There are really an unlimited number of reasons a press release is made, so you may have to be creative if it's on a topic we dont cover. Or, … [Read More...] about Press Release Format, Instructions and Tips
Press Release Brainstorming Getting ready to for a press release is an exciting but hectic event, have a press release Brainstorming plan is place is a great idea. Let's take a look at some ides. Writing and distributing a press release is an effective way to generate awareness, traffic, and profits for your business. It can be an integral part of your content marketing strategy. However, writing a press release is a bit … [Read More...] about Press Release Brainstorming, Make it Great.