Follow Up Customer Survey Email Process, using Customer Feedback Email Templates
Here are quick customer feedback email templates for your review, we begin with a short email version and the full survey/ customer feedback email templates can be found a bit further down.e
Customer Survey Email
Dear NAME,
How did we do?
You recently opened a customer service ticket (MAYBE INSERT TICKET NUMBER OR THE ISSUE BEING ADDRESSED). We hope we were able to resolve the issue to your satisfaction.
We strive to provide exceptional customer service and to improve our business. We’d love to get your feedback with a brief customer survey LINK.
Thank you so much for your time,
YOUR NAME
P.S. If you’re still having issues with ORIGINAL PROBLEM BEING
ADDRESSED, simply REPLY TO THIS EMAIL/VISIT LINK, and someone with our customer support team will be in touch with you right away.
Long Form Customer Feedback Email Templates / Survey:
Overall, how would you rate the quality of your service experience?
- Very positive
- Somewhat positive
- Neutral
- Somewhat negative
- Very negative
How well did we understand your questions and concerns?
- Extremely well
- Very well
- Somewhat well
- Not so well
- Not at all
How much time did it take us to address your questions and concerns?
- Much shorter than expected
- Shorter than expected
- About what I expected
- Longer than expected
- Much longer than expected
- I didn’t receive a response
- Is this your first time buying from us? (yes or no)
On a scale from 1-10 with 10 being the best, how likely is it that you would recommend this company to a friend, family member, associate?
What can we do in the future to earn a score of 9 or 10?
What did we do really well?
What can we do to be even better?
How often do you typically use our PRODUCT/SERVICE?
- Once a year
- Monthly
- Weekly
- Daily
- Every 2-3 months
- 2-3 times a year
- Never
On a scale from 1-5 with 5 being the best, how did our PRODUCT/SERVICE perform?
- Overall quality
- Value
- Purchase experience
- Installation or first use experience
- Usage experience
- After purchase service (warranty, repair, service, etc.)
Please share with us a few things [Product/Service] could do better.
Based on your experience with [PRODUCT/SERVICE], how likely are you to buy [PRODUCT/SERVICE] again?
- Definitely will
- Probably will
- Might or might not
- Probably will not
- Definitely will not
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