Having an up to date resource page is important, so updating your customer service & FAQ template is in order. Keeping resources up to date can help reduce customer service requests (calls/emails) and enables your customers to find instant … [Read more...]
Customer Care & Service Checklist
Creating a scale-able customer service process and retaining clients can be overwhelming, but a good customer care checklist template can make a world of difference. We cover everything your business and brand need to do to create a successful customer service checklist and … [Read more...]
Customer Service Best Practices: Overview, Key-Points & Tips
This template is a great framework for your Brand's customer service team. Simply choose which of the customer service best practices apply to your business. Respond in a Timely Manner Respond to all tickets/emails/phone calls within TIME-FRAME, (for example, 24-hours), … [Read more...]
Benefit Administrators Marketing Challenges
There are unique challenges, those outside the space may not fully understand, when it comes to Benefit Administrators Marketing and Participant Engagement. Most of the time marketing campaigns are given the green light based on generalized sales and marketing goals, it's … [Read more...]
Analytics for Participant Engagement, Get to know the basics
Analytics for Participant Engagement, what's not working Taking the kind of care, time, and expense your website needs is a not an easy task. Understanding SEO basics and how to use analytics for participant engagement initiatives is invaluable. Many times the power … [Read more...]
Web Site Analysis Steps and SEO tools
site analysis steps We are excited to announce the launch of AiSERP.com, a free resource and SEO tool hub. Learn the basics of search and social marketing as well as site analysis steps. Sometimes, when discussing branding, SEO site analysis steps, … [Read more...]
Participant Article Marketing Engagement Checklist
Keep campaigns organized and on-track: participant article marketing engagement checklist What Is Article Marketing... Related Articles & Resources: Twitter Tips for Participant Engagement Outsourcing: Agency, Hire, or Freelance: Administrators … [Read more...]
Article Marketing, Engagement Resources, & Company Name Ideas
Cheat-sheet/Checklist to help jump start; Article Marketing, Engagement Resources, & Company Name Ideas This article marketing, engagement resources, & company name ideas cheat sheet has been pulled together, based on years of SEO experience, and synthesized down to … [Read more...]
Social Media Management Tools
Looking at some social media management tools small business should be aware of. One of the most effective ways to generate business and attract more website traffic is through the use of social media. The wider your online presence is, the more people you can reach. The … [Read more...]
The Power of Going Viral
Going Viral: What does it mean and How do I start? The Power of Viral Videos , Social Media, and Engagement Platforms -How Can You Manage Them All? The concept of “going viral” is mostly related to digital content published and shared across social networks, but the … [Read more...]
