Creating a scale-able customer service process and retaining clients can be overwhelming, but a good customer care checklist template can make a world of difference. We cover everything your business and brand need to do to create a successful customer service checklist and customer retention program. Customer Care … [Read more...]

This template is a great framework for your Brand's customer service team. Simply choose which of the customer service best practices apply to your business. Respond in a Timely Manner Respond to all tickets/emails/phone calls within TIME-FRAME, (for example, 24-hours), this is the first rule of customer service best … [Read more...]