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Customer Care & Service Checklist

Creating a scale-able customer service process and retaining clients can be overwhelming, but a good customer care checklist template can make a world of difference. We cover everything your business and brand need to do to create a successful customer service checklist and customer retention program. Customer Care Checklist Template Creating Your Documentation  Create … [Read More...]

Customer Service Best Practices: Overview, Key-Points & Tips

This template is a great framework for your Brand's customer service team. Simply choose which of the customer service best practices apply to your business. Respond in a Timely Manner Respond to all tickets/emails/phone calls within TIME-FRAME, (for example, 24-hours), this is the first rule of customer service best practices . Be clear when communicating with customers … [Read More...]

Domain Name Sale Negotiations, A Quick Overview

You Have Connected With a Potential Buyer, the Domain Name Sale Negotiation Begins. There a many posts, with even more advice, and even more opinions about how to manage domain name sale negotiations - so we thought it made sense to share some of our thoughts with our readers. This is a positive for us at BrandPlease, as well as other domain brokers, services, and domain … [Read More...]

Benefit Administrators Marketing Challenges

There are unique challenges, those outside the space may not fully understand, when it comes to Benefit Administrators Marketing and Participant Engagement. Most of the time marketing campaigns are given the green light based on generalized sales and marketing goals, it's almost becomes a standard checklist and is used regardless of the product or engagement type. The … [Read More...]